Terms of Service

1. Acceptance of these Terms

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “Customer”) and Sonara Media AS (“Sonara”, “we”, “us”). By creating an account, signing a subscription order, or otherwise accessing or using the Sonara platform and related services (the “Service”), you agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not access or use the Service.

2. Definitions

• Service — Sonara’s software platform, related APIs, and any associated human-delivered services purchased via a subscription or order form.
• Customer Data — data, content, and information uploaded, generated, transmitted, or processed by Customer via the Service, including data about Customer’s prospects and contacts.
• Subscription Plan — the paid tier selected by Customer, as listed at sonaramedia.no/pricing or in an order form.
• User — an individual authorised by Customer to access the Service under Customer’s account.
• Documentation — Sonara’s published help articles, technical specifications, and product guides.
• DPA — Sonara’s Data Processing Agreement.

3. Account registration and eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. You agree to provide accurate, complete information during registration and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at security@sonaramedia.no of any unauthorised use or suspected breach.

4. Subscription, billing, and payment

4.1 Subscription Plans and pricing

Subscription Plans, prices, and included features are described at sonaramedia.no/pricing or in an executed order form. Pricing is in Euros (€) unless stated otherwise. Sonara may revise prices on renewal with at least 60 days’ written notice.

4.2 Free trial

Eligible Customers may receive a 14-day free trial. At the end of the trial, your selected plan begins automatically and we will charge the payment method on file unless you cancel.

4.3 Billing cycles and renewal

Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) until cancelled. Marketing-services engagements run on a six (6) month minimum binding term, after which they convert to month-to-month unless renewed.

4.4 Cancellation

You may cancel a Subscription Plan at any time. Cancellation takes effect at the end of the current paid period. Marketing-services engagements may not be cancelled during the initial six-month binding term except for material breach by Sonara.

4.5 Refunds

Subscription fees are non-refundable except where required by mandatory law. We do not provide refunds for partial months, unused features, or downgrade requests mid-cycle.

4.6 Late payment

If a payment fails or is overdue by more than 14 days, we may suspend access to the Service. Persistent non-payment may result in termination of the account and pursuit of outstanding amounts under applicable law.

4.7 Taxes

Prices are exclusive of any applicable taxes (including VAT) unless explicitly stated. Customer is responsible for paying all taxes associated with the Service, except for taxes imposed on Sonara’s net income.

5. License grant and use restrictions

Subject to these Terms and payment of applicable fees, Sonara grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Service for Customer’s internal business purposes during the subscription term.

You may not, and may not permit any third party to:

• Reverse engineer, decompile, or attempt to derive the source code of the Service.
• Resell, rent, lease, sublicense, or otherwise commercialise the Service to third parties without a separate written agreement with Sonara.
• Use the Service to build a competing product.
• Remove or alter any proprietary notices, branding, or marks.
• Access the Service to scrape, replicate, or compete with Sonara.
• Interfere with or disrupt the Service’s integrity, security, or performance.

6. User responsibilities

You are responsible for:

• Ensuring all use of the Service complies with applicable laws, including data protection, electronic communications, and unsolicited-marketing laws.
• Obtaining all consents and permissions required to upload Customer Data and to use the Service for outreach to your prospects.
• Maintaining the security of your account credentials and access tokens.
• Promptly notifying us of any security incident affecting your use of the Service.
• Backing up your own Customer Data, where critical to your operations.

7. Acceptable Use Policy

You may not use the Service to:

• Send unsolicited bulk messages (spam) in violation of CAN-SPAM, GDPR, CASL, or similar laws.
• Engage in deceptive, fraudulent, or misleading practices.
• Send messages on behalf of, or relating to, prohibited industries — including but not limited to: cannabis, illicit drugs, adult content, gambling and betting, multi-level marketing schemes, weapons, tobacco, and high-risk financial products.
• Harass, threaten, or harm any individual.
• Process special-category personal data (e.g. health, biometric, political) without an explicit lawful basis and appropriate technical and organisational safeguards.
• Violate any applicable telecommunications regulations or platform rules of email, SMS, WhatsApp, LinkedIn, or other messaging providers.
• Distribute malware, viruses, or other harmful code.
• Engage in any activity that could reasonably damage Sonara’s reputation or sender reputation.

The full Acceptable Use Policy forms part of these Terms. Violation of it is grounds for immediate suspension or termination of your account without refund.

8. Customer Data and ownership

You retain all rights, title, and interest in Customer Data. By uploading Customer Data to the Service, you grant Sonara a limited, worldwide, royalty-free license to host, process, transmit, display, and modify Customer Data only as necessary to provide the Service and as instructed by you.

Sonara processes Customer Data as a data processor under the GDPR. Our data processing terms are set out in our Data Processing Agreement (DPA), which forms part of these Terms.

Sonara may use aggregated, anonymised data derived from use of the Service for product analytics, performance benchmarking, and improvement of the Service, provided that such data does not identify Customer or any individual.

On termination, Customer may export Customer Data through standard export tools or by written request. Sonara will delete Customer Data within 30 days of termination, except where retention is required by law.

9. Intellectual property

All right, title, and interest in the Service — including all software, technology, designs, content (other than Customer Data), trademarks, and Documentation — remain the exclusive property of Sonara and its licensors. No rights are granted to Customer except those expressly stated in these Terms.

Any feedback, suggestions, or ideas you provide to Sonara may be used by Sonara without restriction or compensation.

10. Confidentiality

Each party agrees to protect the other party’s confidential information using the same standard of care it uses for its own confidential information (and no less than reasonable care). Confidential information may be used only to perform under these Terms and may not be disclosed to third parties except to those with a need to know who are bound by similar confidentiality obligations.

Confidentiality obligations survive for three (3) years after termination of these Terms.

11. Warranties and disclaimers

Sonara warrants that the Service will be provided in a professional manner consistent with industry standards. Except as expressly stated in these Terms, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory.

Sonara does not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, nor that any AI-generated outputs will be accurate, complete, or fit for any particular purpose. Customer is responsible for reviewing any AI-generated content before sending or relying on it.

12. Limitation of liability

To the maximum extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

Each party’s aggregate liability arising out of or related to these Terms shall not exceed the total fees paid by Customer to Sonara in the twelve (12) months preceding the event giving rise to the claim.

These limitations apply to all claims, whether based in contract, tort, or otherwise. They do not apply to liability that cannot be limited under applicable law (e.g. gross negligence, wilful misconduct, or fraud).

13. Indemnification

Customer agrees to indemnify, defend, and hold harmless Sonara, its affiliates, officers, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) Customer’s violation of these Terms or the Acceptable Use Policy; (b) Customer’s misuse of the Service; (c) Customer Data, including any claim that Customer Data infringes third-party rights or violates applicable law; or (d) Customer’s failure to obtain required consents from prospects or contacts.

Sonara agrees to indemnify Customer for direct third-party claims that the Service, when used as authorised, infringes any third party’s intellectual property rights, subject to the limitation of liability in Section 12.

14. Term and termination

These Terms remain in force for as long as Customer maintains an active account or subscription.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. Sonara may suspend or terminate immediately for violations of the Acceptable Use Policy, non-payment, or where required by law.

On termination: (a) Customer’s right to use the Service ends; (b) Customer may export Customer Data within 30 days of termination; (c) Sonara will delete Customer Data within 30 days of termination, except where retention is required by law; and (d) provisions that by their nature survive termination — including IP, confidentiality, liability limits, and indemnification — remain in effect.

15. Modifications to the Service and Terms

Sonara may update the Service from time to time, including adding new features and removing or modifying existing ones. We will not materially reduce core functionality of a Subscription Plan during its current term without notice.

Sonara may revise these Terms with at least 30 days’ written notice (typically via email and in-product). Continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms. If you do not agree, you may terminate your subscription before the changes take effect.

16. Governing law and jurisdiction

These Terms are governed by the laws of Norway, without regard to its conflict-of-laws rules. The parties agree that the courts of Oslo, Norway have exclusive jurisdiction over any disputes arising out of or related to these Terms, except that either party may seek injunctive relief in any competent court.

17. General provisions

• Entire agreement — these Terms (together with any executed order form, the DPA, and the Privacy Policy) constitute the entire agreement between the parties and supersede all prior agreements on the subject matter.
• Severability — if any provision is found to be unenforceable, the remaining provisions remain in full force and effect.
• Waiver — failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment — Customer may not assign these Terms without Sonara’s consent. Sonara may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
• Force majeure — neither party is liable for delays or failures caused by events outside its reasonable control.
• Notices — formal notices to Sonara must be sent to legal@sonaramedia.no. Notices to Customer will be sent to the email address on file.
• Independent contractors — the parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or employment relationship.

18. Contact

For questions about these Terms or to send a formal notice, contact: